Enterprise Knowledge pour les services informatiques
Configurez Enterprise Knowledge pour Agentforce IT Service, puis utilisez le composant Enterprise Knowledge dans les enregistrements d'incident pour rechercher et joindre des articles depuis Salesforce Knowledge et des sources externes unifiées via Data 360.
Éditions requises
Disponible avec : Lightning Experience
Disponible avec : éditions Enterprise, Performance et Unlimited avec Agentforce IT Service.
Configuration de Enterprise Knowledge pour les services informatiques Activez Enterprise Knowledge pour connecter votre service d'assistance informatique à des sources Knowledge externes. Utilisez Salesforce Go pour activer la fonctionnalité, puis complétez la configuration dans la page Paramètres Knowledge avancés.
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