Agentforce IT 서비스용 Enterprise Knowledge 설정한 다음, 사고 레코드의 Enterprise Knowledge 구성 요소를 사용하여 Data 360을 통해 통합된 Salesforce Knowledge 및 외부 소스의 기사를 검색하고 첨부합니다.
필수 Edition
지원 제품: Lightning Experience
지원 제품: Agentforce IT 서비스가 포함된 Enterprise, Performance 및 Unlimited Edition.
IT 서비스에 대한 엔터프라이즈 Knowledge 설정 엔터프라이즈 Knowledge 활성화하여 외부 Knowledge 소스에 IT 서비스 데스크를 연결합니다. Salesforce Go를 사용하여 기능을 켜고 고급 Knowledge 설정 페이지에서 구성을 완료합니다.
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