Stel Enterprise Knowledge voor Agentforce IT Service in en gebruik vervolgens de component Enterprise Knowledge voor incidentrecords om artikelen te zoeken en bij te voegen vanuit Salesforce Knowledge en externe bronnen die zijn gecombineerd via Data 360.
Vereiste editions
Beschikbaar in: Lightning Experience
Beschikbaar in: Enterprise, Performance en Unlimited Edition met Agentforce IT Service.
Enterprise Knowledge voor IT-services instellen Schakel Enterprise Knowledge in om uw IT-servicedesk te verbinden met externe Knowledge bronnen. Gebruik Salesforce Go om de voorziening in te schakelen en voltooi vervolgens de configuratie op de pagina Uitgebreide Knowledge instellingen.
Laat ons weten wat we kunnen doen om te verbeteren!
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