Konfigurer Enterprise Knowledge for Agentforce IT Service, og bruk deretter komponenten Enterprise Knowledge i hendelsesposter til å søke etter og legge ved artikler fra Salesforce Knowledge og eksterne kilder som er forent via Data 360.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Konfigurere Enterprise Knowledge for IT-tjenester Slå på Enterprise Knowledge for å koble IT-tjenesteenheten til eksterne Knowledge. Bruk Salesforce Go til å slå på funksjonen, og fullfør deretter konfigurasjonen på siden Innstillinger for forbedret Knowledge.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
