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适用于 IT 服务的 Enterprise Knowledge
为 Agentforce IT 服务设置 Enterprise Knowledge,然后使用事件记录上的 Enterprise Knowledge 组件,从 Salesforce Knowledge 和通过 Data 360 统一的外部来源搜索并附加文章。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
为 Agentforce IT 服务设置 Enterprise Knowledge,然后使用事件记录上的 Enterprise Knowledge 组件,从 Salesforce Knowledge 和通过 Data 360 统一的外部来源搜索并附加文章。
| 适用于:Lightning Experience |
| 适用于:Agentforce IT服务的Enterprise、Performance和Unlimited Edition。 |

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