Demote en større hændelse tilbage til en standardhændelse, når påvirkningen reduceres, direkte fra hændelsesregistreringssiden.
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Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Brugertilladelser påkrævet
Hvis du vil nedrykke større hændelser:
Overordnet hændelsesmanager
Åbn større hændelsesregistrering, du vil nedrykke.
Klik på siden Hændelsesregistrering på Fjern større hændelse.
I Kommentarer om større hændelsesstatus skal du angive årsagen til nedrykningen.
Gem dine ændringer.
Systemet opdaterer hændelsen, så den ikke længere behandles som en større hændelse. Banneret opdateres for at advisere interessenter om, at hændelsen er nedrykket.
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