Degradar incidentes importantes para servicios de TI
Degrade un incidente importante a un incidente estándar cuando se reduzca la repercusión, directamente desde la página de registro Incidente.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance y Unlimited con Agentforce IT Service.
Permisos de usuario necesarios
Para degradar incidentes importantes:
Gestor de incidentes principales
Abra el registro de incidente mayor que desea degradar.
En la página de registro del incidente, haga clic en Degradar incidente principal.
En los Comentarios de estado de incidente principal, ingrese el motivo de la degradación.
Guarde sus cambios.
El sistema actualiza el incidente de modo que ya no se trata como un incidente importante. La pancarta se actualiza para notificar a las partes interesadas que el incidente se degrada.
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