Loading
Sisällysluettelo
Suodattimet (0)Lisää
Valitse suodattimet

          Ei tuloksia
          Ei tuloksia
          Tässä on joitain hakuvinkkejä

          Tarkista avainsanojesi oikeinkirjoitus.
          Käytä yleisempiä hakutermejä.
          Laajenna hakua valitsemalla vähemmän suodattimia.

            Hae koko Salesforce-ohjeesta
            Hae koko Salesforce-ohjeesta
            Demote Major Incidents for IT Services

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce IT Service

            Demote Major Incidents for IT Services

            Demote a major incident back to a standard incident when the impact is reduced, directly from the Incident record page.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            User Permissions Needed
            To demote major incidents: Major Incident Manager
            1. Open major incident record you want to demote.
            2. On the incident record page, click Demote Major Incident.
            3. In the Major Incident Status Comments, enter the reason for demotion.
            4. Save your changes.

            The system updates the incident so it's no longer treated as a major incident. The banner is updated to notify stakeholders that the incident is demoted.

             
            Ladataan
            Salesforce Help | Article