Get actionable, role-based analysis to track and manage your incident process more
efficiently. The Incident Manager Dashboard provides a high-level overview for supervisors,
while the Incident Fulfiller Dashboard gives fulfillers the data they need to manage their
assigned work and prioritize effectively.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Incident Manager Dashboard for IT Services By using the Incident Manager dashboard, incident managers can track the volume, status, and resolution progress of incidents.
Incident Fulfiller Dashboard for IT Services By using the Incident Fulfiller dashboard, incident fulfillers can track assigned incidents, monitor the status of the incidents, and manage resolution activities.
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