En større hændelse er en særlig type hændelse med sin egen gennemgangslivscyklus. En hændelse kvalificeres som en større hændelse, når den påvirker flere brugere, eller når det er tidssensitivt og kræver en øjeblikkelig løsning, fordi flere forretningssystemer er nede.
EditionsHeading
Processen Administration af større hændelser hjælper organisationer med hurtigt at identificere, evaluere og prioritere vigtige problemer, der kræver bredere opmærksomhed og koordinering.
Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Demover større hændelser for it-tjenester Demote en større hændelse tilbage til en standardhændelse, når påvirkningen reduceres, direkte fra hændelsesregistreringssiden.
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