GestiĆ³n de incidentes importantes para servicios de TI
Un incidente importante es un tipo especial de incidente con su propio ciclo de vida de revisiĆ³n. Un incidente se califica como incidente importante cuando afecta a mĆŗltiples usuarios o cuando es urgente y requiere una soluciĆ³n inmediata porque mĆŗltiples sistemas comerciales estĆ”n caĆdos.
Ediciones necesarias
El proceso de GestiĆ³n de incidentes importantes ayuda las organizaciones a identificar, evaluar y priorizar rĆ”pidamente problemas crĆticos que requieren una atenciĆ³n y coordinaciĆ³n mĆ”s amplias.
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance y Unlimited con Agentforce IT Service.
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