GestiĆ³n de incidentes principales para servicios de TI
Un incidente importante es un tipo especial de incidente con su propio ciclo de vida de revisiĆ³n. Un incidente se califica como incidente importante cuando afecta a mĆŗltiples usuarios o cuando es urgente y requiere una soluciĆ³n inmediata porque mĆŗltiples sistemas de negocio estĆ”n inactivos.
Ediciones necesarias
El proceso de GestiĆ³n de incidentes principales ayuda a las organizaciones a identificar, evaluar y priorizar rĆ”pidamente problemas crĆticos que requieren mayor atenciĆ³n y coordinaciĆ³n.
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance y Unlimited con Agentforce IT Service.
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