Major Incident Management for IT Services

The Major Incident Management process helps organizations to quickly identify, evaluate, and prioritize critical issues that require broader attention and coordination.

• Major Incident Lifecycle for IT Services
  Learn how a major incident progresses through key stages and how it can be demoted when the impact is reduced.
• Propose Major Incidents for IT Services
  Identify incidents that have a critical impact on the business and propose them as potential major incidents.
• Review Major Incidents for IT Services
  Review proposed major incidents and approve or reject them based on business needs.
• Promote Major Incidents for IT Services
  Promote an incident to a major incident directly from the Incident record page.
• Demote Major Incidents for IT Services
  Demote a major incident back to a standard incident when the impact is reduced, directly from the Incident record page.