En hovedhendelse er en spesiell type hendelse med sin egen livssyklus for gjennomgang. En hendelse kvalifiseres som en større hendelse når den påvirker flere brukere eller når det skilles mellom tid og tid og krever en umiddelbar rettelse fordi flere forretningssystemer er nede.
Nødvendige utgaver
Prosessen for behandling av viktige hendelser hjelper organisasjoner med å raskt identifisere, evaluere og prioritere viktige problemer som krever mer omfattende oppmerksomhet og koordinering.
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
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