En större incident är en speciell typ av incident med sin egen granskningslivscykel. En incident räknas som en större incident när den påverkar flera användare eller när den är tidskänslig och kräver en omedelbar åtgärd eftersom flera verksamhetssystem ligger nere.
Versioner som krävs
Processen för hantering av större incidenter hjälper organisationer att snabbt identifiera, utvärdera och prioritera viktiga problem som kräver bredare uppmärksamhet och samordning.
Tillgängliga i: Lightning Experience
Tillgängliga i: Enterprise, Performance och Unlimited Editions med Agentforce IT Service.
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