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适用于 IT 服务的重大事件管理
重大事件是具有自有审查生命周期的特殊类型的事件。当事件影响多个用户时,或者当事件对时间敏感,并且由于多个业务系统停机而需要立即修复时,它才被称为主要事件。

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重大事件是具有自有审查生命周期的特殊类型的事件。当事件影响多个用户时,或者当事件对时间敏感,并且由于多个业务系统停机而需要立即修复时,它才被称为主要事件。
重大事件管理流程有助于组织快速识别、评估和确定需要更广泛关注和协调的关键问题的优先级。
| 适用于:Lightning Experience |
| 适用于:Agentforce IT服务的Enterprise、Performance和Unlimited Edition。 |

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