Promote an incident to a major incident directly from the Incident record
page.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
User Permissions Needed
To promote major incidents:
Major Incident Manager
After setup, designated major incident managers can promote incidents that have a
critical business impact.
Open an Incident record.
On the incident record page, click Promote to Major Incident.
The system declares the incident as a major incident, and a banner displays at the top of
the record.
Konnten Sie Ihr Problem mithilfe dieses Artikels lösen?
Geben Sie uns Feedback, damit wir uns verbessern können.
Laden
Salesforce Help | Article
Cookie Consent Manager
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
