Promocionar incidentes importantes para servicios de TI
Promocione un incidente a un incidente importante directamente desde la página de registro Incidente.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance y Unlimited con Agentforce IT Service.
Permisos de usuario necesarios
Para promocionar incidentes importantes:
Gestor de incidentes importantes
Tras la configuración, los gestores de incidentes importantes designados pueden promocionar incidentes que tienen una repercusión comercial crítica.
Abra un registro Incidente.
En la página de registro de incidente, haga clic en Promocionar a incidente mayor.
El sistema declara el incidente como un incidente importante y aparece una pancarta en la parte superior del registro.
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