Promuovere un incidente a incidente grave direttamente dalla pagina del record Incidente.
Versioni (Edition) richieste
Disponibile nelle versioni: Lightning Experience
Disponibile in: Enterprise Edition, Performance Edition e Unlimited Edition con Agentforce IT Service.
Autorizzazioni utente necessarie
Per promuovere gli incidenti gravi:
Responsabile incidenti gravi
Dopo l'impostazione, i responsabili degli incidenti gravi designati possono promuovere gli incidenti che hanno un impatto aziendale critico.
Aprire un record Incidente.
Nella pagina del record incidente, fare clic su Promuovi a incidente grave.
Il sistema dichiara l'incidente come incidente grave e nella parte superiore del record viene visualizzato un banner.
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