Flytta upp en incident till en större incident direkt från postsidan Incident.
Versioner som krävs
Tillgängliga i: Lightning Experience
Tillgängliga i: Enterprise, Performance och Unlimited Editions med Agentforce IT Service.
Användarbehörigheter som krävs
För att främja större incidenter:
Större incidenthanterare
Efter konfigurationen kan utsedda större incidenthanterare främja incidenter som har en viktig verksamhetspåverkan.
Öppna en incidentpost.
På incidentpostsidan, klicka på Befordra till större incident.
Systemet förklarar incidenten som en större incident och en banner visas högst upp i posten.
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