Loading
目錄
篩選器 (0)新增
選取篩選

          沒有結果
          沒有結果
          以下是搜尋小祕訣

          檢查關鍵字的拼字。
          使用較常見的搜尋字詞。
          選取較少篩選條件以擴大您的搜尋。

            搜尋所有 Salesforce 說明
            搜尋所有 Salesforce 說明
            Promote Major Incidents for IT Services

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce IT Service

            Promote Major Incidents for IT Services

            Promote an incident to a major incident directly from the Incident record page.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            User Permissions Needed
            To promote major incidents: Major Incident Manager

            After setup, designated major incident managers can promote incidents that have a critical business impact.

            1. Open an Incident record.
            2. On the incident record page, click Promote to Major Incident.

            The system declares the incident as a major incident, and a banner displays at the top of the record.

             
            正在載入
            Salesforce Help | Article