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为 IT 服务建议重大事件
确定对业务有重大影响的事件,并将其建议为潜在的主要事件。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
确定对业务有重大影响的事件,并将其建议为潜在的主要事件。
| 适用于:Lightning Experience |
| 适用于:Agentforce IT服务的Enterprise、Performance和Unlimited Edition。 |
| 所需用户权限 | |
|---|---|
| 建议重大事件: | 事件履行者或事件经理 |
当事件显著影响业务运营时,事件管理团队成员可以将其推荐为主要事件候选项。在建议后,重大事件经理会审核记录,并批准或拒绝请求。批准的事件以更高的可见性和紧迫性单独跟踪和管理。
如果已提出,重大事件状态会更改为“已提出”,并且指定的重大事件经理可以查看该记录。

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