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设置事件管理,为您的服务团队提供有效的工具来跟踪、调查和解决影响大量客户的中断。在客服人员 IT 服务台中管理事件之前,此先决条件至关重要。
| 适用于:Lightning Experience |
| 适用于:Agentforce IT服务的Enterprise、Performance和Unlimited Edition。 |

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