Specify the article type and fields to capture known errors, root causes, and
workarounds. Map this information so your teams can create Known Error articles directly from a
problem record, which helps with future troubleshooting and improves incident
resolution.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
From the Salesforce Go page, go to the Features tab and search for Problem
Management.
Click Get Started or Keep Going on Problem
Management.
Go to the Add Known Error Information for a Problem section and
click Add Known Error.
Enter these values in the Mapping fields to map the object and fields.
Entities
Mappings
Known Error Record Type
Known Error
Root Cause
Root_Cause__c
Workaround
Workaround__c
Save your changes.
Questo articolo ha risolto il problema?
Facci sapere, così possiamo migliorare!
Caricamento
Salesforce Help | Article
Cookie Consent Manager
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
