Specify the article type and fields to capture known errors, root causes, and
workarounds. Map this information so your teams can create Known Error articles directly from a
problem record, which helps with future troubleshooting and improves incident
resolution.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
From the Salesforce Go page, go to the Features tab and search for Problem
Management.
Click Get Started or Keep Going on Problem
Management.
Go to the Add Known Error Information for a Problem section and
click Add Known Error.
Enter these values in the Mapping fields to map the object and fields.
Entities
Mappings
Known Error Record Type
Known Error
Root Cause
Root_Cause__c
Workaround
Workaround__c
Save your changes.
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