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            Learn About Agentforce IT Services

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            3. Agentforce IT Service

            Learn About Agentforce IT Services

            Understand roles and concepts related to Agentforce IT Service. Relate features to your business requirements and explore the functionalities that support service management processes and industry-best practices.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            • What is IT Service?
              When we talk about IT Service at Salesforce, we’re talking about Agentforce IT Service, a powerful platform of tools and processes to help your team support your employees.
            • Roles and Responsibilities in IT Services
              Learn about the different user personas in a typical Agentforce IT Service implementation and their key tasks and responsibilities.
            • Key Terms for IT Services
              Familiarize yourself with the core terminology used in Agentforce IT Service.
            • Key Workflows in IT Services
              Effective IT service management follows a cycle: issues are captured, investigated, resolved, and analyzed to drive future improvements. For service requests, a standardized fulfillment process is followed. Agentforce IT Service streamlines IT operations by unifying the incident, problem, change, and release lifecycle into a continuous workflow. Salesforce supports each stage with features that reduce manual effort and improve collaboration using automation, AI, and collaboration tools.
             
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            Salesforce Help | Article