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O Lightning Knowledge para Serviço de TI Agentforce permite que os representantes de suporte de TI criem, publiquem e pesquisem artigos para registros de incidentes, problemas e alterações. Configure o Lightning Knowledge para ajudar a resolver incidentes, documentar erros conhecidos e planejar alterações.
| Disponível em: Lightning Experience |
| Disponível em: Edições Enterprise, Performance e Unlimited com o Serviço de TI Agentforce. |
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