您位於此處:
適用於 IT 服務的 Lightning Knowledge
適用於 Agentforce IT 服務的 Lightning Knowledge 可讓 IT 支援代表建立、發佈和搜尋事件、問題和變更記錄的文章。設定 Lightning Knowledge 以協助解決事件、記錄已知錯誤,以及計畫變更。

使用較常見的搜尋字詞。
選取較少篩選條件以擴大您的搜尋。
適用於 Agentforce IT 服務的 Lightning Knowledge 可讓 IT 支援代表建立、發佈和搜尋事件、問題和變更記錄的文章。設定 Lightning Knowledge 以協助解決事件、記錄已知錯誤,以及計畫變更。
| 提供版本:Lightning Experience |
| 提供版本:具備 Agentforce IT Service 的 Enterprise、Performance 及 Unlimited Edition。 |

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.