Configure Approvals for Teams Apps for IT Services
Set up automated approval workflows that trigger when records are created or updated.
This configuration links Salesforce records to Microsoft Teams, allowing assigned users to
evaluate and respond to approval requests directly within Teams. This setup is applicable for
the Salesforce IT Desk and Salesforce IT Service apps in Microsoft Teams.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
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