整合 Microsoft Teams 與 Agentforce IT Service,為您的 IT 員工和支援小組建立 AI 強化的協同合作工作區。員工要求服務、報告問題並接收即時通知,而經理透過簡化的批准來加速履行。IT 小組可管理票證、取得 AI 協助、透過 CMDB 資料視覺化基礎結構相依性,並在群集中協同合作,而無須離開 Teams。
必要版本
提供版本：Lightning Experience
提供版本：具備 Agentforce IT Service 的 Enterprise、Performance 及 Unlimited Edition。
設定 Microsoft Teams for IT Services 針對您的 IT 服務連線 Salesforce 和 Microsoft Teams、設定 Agentforce IT 服務的 Teams 整合,並設定 Salesforce IT Desk 和 Salesforce IT Service 應用程式。
使用 Microsoft Teams for IT Services 讓您的 IT 小組和員工在 Microsoft Teams 中更聰明、更快速地工作。將您的 IT 服務與工作流程帶入主要協同合作工具。此整合可簡化服務流程、減少內容切換,並為您的 IT 作業提供單一事實來源。
此文章是否解決您的問題？
請讓我們知道，以便我們改進！
正在載入
Salesforce Help | Article
Cookie Consent Manager
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
