Sæt dit it-team og medarbejdere i stand til at arbejde smartere og hurtigere i Microsoft Teams. Hent dine it-tjenester og arbejdsflows ind i dit primære samarbejdsværktøj. Denne integration forenkler serviceprocesser, reducerer kontekstskift og leverer en enkelt kilde til sandheden for dine it-drift.
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Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Arbejd med Salesforce IT Service MS Teams-appen Medarbejdere kan bruge Salesforce IT-tjenesten til at administrere it-anmodninger direkte i Microsoft Teams. Medarbejdere kan oprette hændelser og anmode om elementer fra servicekataloget. De kan løse problemer ved hjælp af Agentforce AI-hjælp eller ved at få adgang til aktiveringsprogrammer direkte i appen. Integrationen leverer også adviseringer, der kan handles på, for billetopdateringer og godkendelser.
Arbejd med Salesforce IT Desk for MS-teams Brug Salesforce IT Desk til at administrere billetter, anvende AI-styrede indsigter og samarbejde med eksperter og andre interessenter i Microsoft Teams. IT-teams arbejder mere effektivt med mindre manuel indsats og hurtigere problemløsning.
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