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            Permission Sets for IT Notifications

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            3. Agentforce IT Service

            Permission Sets for IT Notifications

            Assign the Notifications Designer permission set to enable users to define notification triggers, create templates, and select delivery channels.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Permissions Sets for Notifications

            Assign permission sets to users to give them access to objects, fields, and features for notifications. Understand what each permission set license offers. Permission sets extend users’ functional access beyond their user profiles but can’t take access away.

            Permissions Sets for Notifications
            PERMISSION SET AUDIENCE WHAT’S INCLUDED
            Notifications Designer Admins who configure the notifications, including defining triggers, selecting channels, and creating templates. Access to create and manage notifications across supported channels (Email, In-app, Slack, and Microsoft Teams).
             
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            Salesforce Help | Article