Predefined Notifications for IT Services

Where Predefined Notifications Are Available

Predefined notifications are available for these process areas:

• Incident Management
• Problem Management
• Change Management
• Release Management
• Case Management
• Compliance Management
• Risk Management
• Service Request Management
• Work Order Management

What Each Predefined Notification Includes

• Functional use case
• Notification name
• Description
• Event Type (Create, Update)
• Conditions
• Delivery channel (Email, In-app, Slack, Microsoft Teams)
• Recipients
• Title or subject
• Notification content

Examples

Notification templates are provided across Email, In-app, Slack, and Microsoft Teams for common IT scenarios, such as when:

• A major incident is proposed, approved, assigned, or closed.
• An incident is created for an employee, assigned to a user, changes priority, or is closed.
• A change request is assigned, converted to an emergency change, or closed.
• A release is assigned or closed.
• A case is created, updated, or closed.