Sådan fungerer Omnichannel-distribution i it-tjenester
Når Omnichannel-distribution er opsat for it-tjenester, sendes indgående arbejdselementer, f.eks. hændelser, problemer og ændringsanmodninger automatisk til de mest egnede supportrepræsentanter. Supportrepræsentanten kan se den indgående anmodning direkte i Agentic IT Service Desk-appen gennem Omni-Channel Inbox og vælge at acceptere den.
EditionsHeading
Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Nøglekomponenter i Omnichannel-distribution for it-tjenester Salesforce opretter eller bruger flere nøglekomponenter til at levere Omnichannel-distribution. Når du bruger et guidet forløb, opretter vi nogle af disse komponenter automatisk for dig.
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