Legge til Omnikanal-sidefelt i Agentic IT Service Desk
Selv om en Omnikanal-verktøylinje automatisk legges til når du bruker den veiledede flyten til å konfigurere Omnikanal for hendelser, problemer eller endringer, kan du legge til et forbedret sidefelt i Agentisk IT Service Desk-appen for IT-ansvarlige. Det gir dem mer eiendom for å håndtere innkommende arbeidsbelastning.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Nødvendige brukertillatelser
For å konfigurere Omnikanal:
Tilpasse program
Skriv inn Appbehandling i Hurtigsøk-feltet i Oppsett, og velg deretter Appbehandling.
Finn Agentic IT Service Desk-appen, klikk på nedtrekkspilen ved siden av appnavnet og velg Rediger.
Gå til Appalternativer i Lightning-appbyggeren.
Velg Bruk Omnikanal-sidefelt.
Lagre endringene.
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