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Agentforce IT Service
Agentforce IT Service is your IT service management solution for the modern workplace with intelligent automation and a unified workspace. With Agentforce IT Service, you standardize how your organization delivers and supports services across every channel.
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Note To keep things clear in the age of AI agents, we’re now referring to the humans
who use Agentforce IT Service as “service reps” or “fulfillers” rather than
“agents.” We wish we could snap our fingers to update this language everywhere, but
you can expect to see the original use of “agent” in a few places until we replace
it, including in the app itself.
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