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为 IT 服务的重大事件配置手动暂停
让您的 IT 团队控制服务交付时间表,以便他们可以手动暂停和恢复适用于事件、问题和变更的服务级别协议 (SLA) 的重大事件。启用此功能后,支持代表可以暂时停止意外外部依赖性或相关方操作的 SLA 计时器。它还通过跟踪暂停的日期、时间和持续时间来提供可见性。

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让您的 IT 团队控制服务交付时间表,以便他们可以手动暂停和恢复适用于事件、问题和变更的服务级别协议 (SLA) 的重大事件。启用此功能后,支持代表可以暂时停止意外外部依赖性或相关方操作的 SLA 计时器。它还通过跟踪暂停的日期、时间和持续时间来提供可见性。
| 适用于:Lightning Experience |
| 适用于:Agentforce IT服务的Enterprise、Performance和Unlimited Edition。 |
| 所需用户权限 | |
|---|---|
| 编辑权利设置: | 自定义应用程序 |

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