讓您的 IT 小組控制服務傳送時程表,讓他們可以手動暫停和恢復適用於事件、問題和變更的服務層級契約 (SLA) 里程碑。啟用此功能時,支援代表可以針對非預期的外部相依性或利害關係人動作暫時停止 SLA 計時器。其也會透過追蹤暫停的日期、時間和持續時間來提供可視性。
必要版本
提供版本：Lightning Experience
提供版本：具備 Agentforce IT Service 的 Enterprise、Performance 及 Unlimited Edition。
所需的使用者權限
編輯權益設定:
自訂應用程式
進入「設定」,在「快速尋找」中輸入 SLA,然後選取「SLA 管理」下的「權益設定」。
選取「手動暫停里程碑」核取方塊。
儲存您的變更。
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