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Permission Sets for Agentforce IT Service
Permission sets, permission set groups, and user permissions in Salesforce work together to streamline and manage access control effectively.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
How Permissions Work?
- Permission sets are collections of settings and permissions that grant users access to various tools and functions. They are assigned to individual users to extend their access beyond their profile settings.
- Permission set groups bundle multiple permission sets together based on user job functions or roles. Users assigned to a permission set group receive the combined permissions of all the permission sets in the group. Updates made to a permission set automatically propagate to all permission set groups that include it, simplifying management.
- Users are assigned permission sets or permission set groups to grant them the necessary access for their roles. This approach ensures that users have the right level of access without over-permissioning.
| Topic | Link |
|---|---|
| Incident Management | Incident Management Permissions for IT Services |
| Problem Management | Problem Management Permission Sets for IT Services |
| Change Request Management | Change Request Management Permissions for IT Services |
| Release Management | Release Management Permissions for IT Services |
| Self-Service Portal | Review Agentforce Employee Portal Permission Sets for IT Services |
| CMDB and Service Graph | Permission Sets for CMDB |
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