Giv dine medarbejdere en selvbetjeningsportal til at finde Knowledge, oprette og spore deres it-problemer og -anmodninger og få godkendelser. Managers kan godkende medarbejderanmodninger, og medarbejdere kan oprette forbindelse til supportteams direkte eller eskalere problemer efter behov.
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Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Opsæt og konfigurer Agentforce for it-tjenester Opsæt Agentforce for at levere en selvbetjeningsportaloplevelse for medarbejdere. Aktiver digitale oplevelser, konfigurer personkonti, opret brugerprofiler, og tildel de nødvendige tilladelser for at få din portal op at køre.
Udforsk Agentforce for it-tjenester Som medarbejder kan du bruge Agentforce til at se Knowledge for almindelige anmodninger og problemer, rejse hændelser, sager og tjenesteanmodninger og spore dem uafhængigt. Hvis du ønsker yderligere support, kan du kontakte supportteams direkte eller eskalere dine problemer gennem Agentforce. Managers kan bruge portalen til at angive godkendelser for medarbejderanmodninger.
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