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            Self-Service Portal for IT Services

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            Self-Service Portal for IT Services

            Give your employees a self-service portal to find knowledge articles, create and track their IT issues and requests, and get approvals. Managers can approve employee requests, and employees can connect with support teams directly or escalate issues as needed.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            • Set Up and Configure Agentforce Employee Portal for IT Services
              Set up the Agentforce Employee portal to provide a self-service portal experience for employees. Enable digital experiences, configure person accounts, create user profiles, and assign necessary permissions to get your portal up and running.
            • Explore Agentforce Employee Portal for IT Services
              As an employee, use the Agentforce Employee portal to view knowledge articles for common requests and issues, raise incidents, cases, and service requests, and track them independently. For further support, you can reach out to support teams directly or escalate your issues through Agentforce. Managers can use the portal to provide approvals for employee requests.
             
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            Salesforce Help | Article