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Compare Employee Services Portal Templates
Compare the two Experience Cloud templates available for IT Service, Agentic Center and Agentforce Employee Center, to choose the right one for your Employee Services portal site.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
Note You can't switch an Aura portal site to an LWR portal site after the site is created.
Choose the template that fits your needs before you create the site.
| Capability | Agentic Center | Agentforce Employee Center |
|---|---|---|
| Underlying template framework | Aura | Lightning Web Runtime (LWR) Enhanced |
| Default navigation menu | Yes (Default items: Home, Knowledge Center, My Incidents, My Cases, My Approvals, Service Catalog) | Yes (Default item: Home) |
| Alternative prebuilt navigation menu | Yes (Includes Home, Knowledge Center, My Incidents, My Cases, My Approvals, and Contact Support) | Yes (Includes Home, Catalogs, My Hub (My Tickets, My Assets, My Favorites), and HR (My Enablements)) |
| Search bar | Yes | Yes |
| Search results page layout | Combined results page across record types (Knowledge, Cases, Incidents, Products, and Service Requests on one page, sorted by relevance), plus per-record-type tabs | Per-record-type tabs only (one record type at a time) |
| Quick-action tiles on the home page | Yes | Yes |
| Announcements widget on the home page | No | Yes |
| Policy Hub and Compliance Evidence Hub pages | No | Yes |
| Unified My Tickets page (incidents, service requests, and cases in one view) | No (separate My Incidents and My Cases pages) | Yes |
| My Assets page | No | Yes |
| Knowledge article favorites (with a dedicated Favorites page) | No | Yes |
| Dynamic Q&A (AI-generated answers) | No | Yes |
| Knowledge Summaries (AI-generated article overviews) | No | Yes |
| Ticket detail fields controlled by page layout | Yes | Yes (details section fields follow the object's assigned page layout) |
| Configurable global search settings | Yes | No |
| Service Catalog | Yes | Yes |
| Manager approvals | Yes | Yes |
| Embedded Messaging | Yes | Yes |
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