Crear y personalizar el portal de empleados Agentforce para empleados de TI
Agentforce IT Service utiliza la plantilla Centro de agentes para empaquetar páginas y componentes para el sitio del portal de autoservicio de TI. La plantilla le ayuda a simplificar la configuración e implementación de su sitio.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance y Unlimited con Agentforce IT Service.
Permisos de usuario necesarios
Para crear y personalizar un sitio de Experience Builder:
Crear y configurar Experiencias
Para crear su sitio de portal de autoservicio de TI, cree un sitio de Experience Cloud y seleccione la plantilla Centro de agentes.
Para mejorar la experiencia de sus empleados, agregue el Catálogo de servicio al menú de navegación. Consulte Configurar el componente Mosaicos de navegación.
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