使用可能なエディション: Agentforce IT Service が付属する Enterprise Edition、Performance Edition、および Unlimited Edition。
Salesforce Go を使用して拡張チャットを設定し、従業員ポータルにメッセージングチャネルを埋め込むすべての手動手順を実行します。「IT サービスのメッセージングサービスチャネルの追加」を参照してください。
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