내장형 Messaging 구성 요소를 Agentforce 직원 포털에 통합하여 직원에게 대화 지원을 제공합니다. 사용자가 Agentforce 직접 채팅할 수 있도록 지원 및 서비스 제공을 개선합니다.
필수 Edition
지원 제품: Lightning Experience
지원 제품: Agentforce IT 서비스가 포함된 Enterprise, Performance 및 Unlimited Edition.
Salesforce Go를 사용하여 고급 채팅을 설정한 다음, 모든 수동 단계를 완료하여 직원 포털에 Messaging 채널을 포함합니다. IT 서비스용 Messaging 서비스 채널 추가를 참조하십시오.
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