Integrere innebygde meldinger i IT-tjenesteportalen
Integrer en innebygd meldingskomponent i Agentforce for å gi samtaleassistanse til ansatte. La brukere chatte direkte med Agentforce for å forbedre kundestøtte og tjenestelevering.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Konfigurer Forbedret chat med Salesforce Go, og utfør deretter alle de manuelle trinnene for å bygge inn meldingskanalen i den ansatte portalen. Se Legge til Meldingstjenestekanal for IT-tjenester.
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