Certain employee requests raised in the self-service portal need manager approvals.
Streamline this decision-making process by configuring manager approvals. Use a structured
approval system to make sure that all case actions adhere to your company’s policies and enhance
accountability.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Create an Identify Manager subflow and the Approve Case Request record-triggered approval
orchestration for manager approvals. For detailed configuration and setup steps, see Manager Approvals Setup.
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