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            Review Agentforce Employee Portal Permission Sets for IT Services

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            3. Agentforce IT Service

            Review Agentforce Employee Portal Permission Sets for IT Services

            Users access the Agentforce Employee portal through supported permissions. Assign these permission sets to your employee users.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            Permission Set Name Description
            IT Service Agentic Center Portal User Gives employee users using Experience Cloud access to self-service features required to manage and track IT issues and service requests.
            Prompt Template User Allows users to run prompt templates by using generative AI features.

            To make sure your users can access the Unified Catalog items and service processes, assign the required permissions. See Request Management Permissions for IT Services.

             
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            Salesforce Help | Article