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            Problem Management Dashboards for IT Services

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            Problem Management Dashboards for IT Services

            Use dashboards for Problem Management to track key metrics, monitor trends, and gain actionable insights.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            You can create or customize the reports within the dashboard to meet your specific business requirements.

            Some data in the reports may appear incomplete if you lack access to the necessary fields and records, or if entitlements and SLAs are not correctly configured for problems. To view data related to SLA breaches, ensure that you have either created the predefined SLA policy for problems or configured a custom SLA policy. For more information, see SLA Management for IT Services.

            • Problem Manager Dashboard for IT Services
              The Problem Manager Dashboard offers valuable insights into problem trends, resolution efficiency, and team performance. This dashboard enables problem managers to proactively identify recurring issues, analyze root causes, and implement strategic improvements.
            • Problem Fulfiller Dashboard for IT Services
              The Problem Fulfiller dashboard provides a centralized view of problems assigned to the logged in IT fulfiller, helping them track new, open, and resolved problems effectively. This dashboard enables you to prioritize issues based on urgency, monitor average resolution times, and manage workloads.
             
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            Salesforce Help | Article