The Problem Fulfiller dashboard provides a centralized view of problems assigned to the
logged in IT fulfiller, helping them track new, open, and resolved problems effectively. This
dashboard enables you to prioritize issues based on urgency, monitor average resolution times,
and manage workloads.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
The dashboard answers these questions:
New Problems
What's the total number of new problems created, categorized by priority?
What's the total number of new problems resolved, categorized by priority?
How does the trend of new problems compare to the trend of resolved problems over
time?
Open Problems
What's the current breakdown of your open problems by priority?
What's the current breakdown of your open problems by category?
Resolved Problems
What's the average time to resolve problems, broken down by priority?
What's the distribution of problem resolution based on resolution code?
Problems Needing Attention
Which problems are currently unassigned and require action?
Are there any problems currently breaching their SLA?
Problem Table
What are the details of the problems assigned to you, including priority, created date,
and subject?
本文章是否解决您的问题？
请与我们共享您的想法，以便我们进行改进！
正在加载
Salesforce Help | Article
Cookie Consent Manager
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
